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Easy Returns, Exchanges, and Warranty Claims

At ROYER, we prioritize your satisfaction. Whether you need to return a product, exchange it for a different size, or make a warranty claim for a defect, we’re here to help. Our return process is simple:

  1. Free returns and exchanges within 60 days of your purchase.
  2. Warranty claims for defects covered up to 6 months from the purchase date.

To learn more about our return policies, click here, or click "Start a Return" to get started.

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Please enter your order number and the order's associated email address:

Didn't buy it on Royer.com?

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order number: ()

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Select your model number:

Select your size:

Select the width received:

What boots where you expecting ?

order number: ()

What would you like to do?

I want to return my boots.
This item is past the 60-day return window.
I want to exchange for a new size.
This item is past the 60-day return window.
I have a warranty defect.
This item is past the 6-month warranty window.

order number: ()

What would you like to request?

Exchange for a new size
Exchange for expected model
Refund my full amount

Why would you like to return your product?

It does not fit
It is not comfortable
It does not look good
Other

What is wrong with the fit?

The fit was too big
The fit was too small
The fit was too tight
The fit was too loose
Other

What is wrong with the comfort ?

Insole or sole discomfort
Heel or ankle discomfort
Toe discomfort
Other

What is wrong with the look ?

Different than online appearance
Color, style or design
Did not meet aesthetic expectations
Other

Other

order number: ()

Select your new size:

Select your size:

Select your new width:

Select your width:

What area of the boot is defective?

Sole/Footbed
External Material/Component
Internal Component/Liner
Other

order number: ()

Defective area:

Please provide the following images:

Outer side

Inner side

Outsole

Top view

Request type :

Return my boots

Return my boots

Exchange for a new size

Exchange for expected model

Warranty defect

Please confirm that all the information shown below is accurate. After you submit your request, one of our team members will reach out to you with the next steps. We appreciate your patience and are committed to resolving your request promptly.

This model low stock. A member from our team will contact you with an estimated delivery time.

This model is currently out of stock. A member from our team will contact you with an estimated delivery time.

Additional Information

Shipping address

Name :

Company :

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Apartment, suite, etc :

Phone :

Images

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Thank you!

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We aim to resolve your request as quickly as possible, one of our team members will reach out to you as soon as your request has been processed.

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This might be due to a temporary issue with our system or an error in the information provided.

Please try the following steps:

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If you’re still not able to process your request, please contact your team leader or our customer service team directly at royer.com/contact-us

return exchange warranty This article was returned This article was exchanged This article was warrantied Available stock: Current Model Requested Model Features: